We offer 3 different types of hair. Our Standard line is made from Remy unprocessed European hair. Remy hair refers to hair that is collected with the cuticle fully intact and aligned in the same direction, preserving softness, movement, and longevity. Our unprocessed hair has never been given a chemical treatment like an acid wash, so it has the ability to be bleached as well as darkened.
In our Reserve line, we offer both virgin European and virgin Russian hair, which will be noted on each wig in the details. Virgin Russian hair is the finest texture we offer. The hair is Virgin when received by us, and depending on the final color design, it may be carefully colored to achieve lighter tones and/or dimension.
All our wigs are low density, and the density ranges from 110% to 120%. Our wigs are made to lie flat on top and not weigh heavy so you have the flexibility to tuck behind your ears and put in a mid to low ponytail.
" }, { "id": "size-chart", "question": "Do you have a size chart?", "answer": "Since sizing can vary by each wig, the size chart is included in the carousel images for each wig at the end of the carousel.
" }, { "id": "what-return-policy", "question": "What is your return policy?", "answer": "For inventory pieces, we offer a 3-day return window from the date your order is delivered. To be eligible, returns must be postmarked within three (3) calendar days of delivery.
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Yes, we do have some flexibility to modify inventory pieces. For example, highlights, lowlights or rooting can be added for an additional cost. Custom cuts are always included in our pricing. If you wish to modify an inventory piece, you can email us at kristashairjourney@gmail.com.
" }, { "id": "different-size-inventory-piece-question", "question": "I want an inventory piece but that's not my size or length", "answer": "Most inventory pieces we have the ability to do in a another color or size! If you are interested in an inventory piece, but it's not your size or length, you can submit an inquiry using the custom order form on the site!
" }, { "id": "how-long-wigs-last", "question": "How long do your wigs last?", "answer": "\nThe lifespan of a wig varies based on wear frequency, care, and individual lifestyle. With proper maintenance, premium human hair wigs are designed to last one to two years, and often longer.\nRotating between multiple wigs—especially for daily wear—can significantly extend longevity. Regular care and gentle handling are essential to preserving the hair’s integrity over time.\nAfter approximately 6–12 months of wear, a professional trim or color refresh can help restore softness, shape, and overall appearance, allowing the piece to feel renewed rather than replaced.\n
" }, { "id": "how-wigs-constructed", "question": "How are your wigs constructed?", "answer": "Our in stock wigs are currently lace top wigs. A lace top wig is constructed with a sheer lace panel across the top of the cap, into which individual hairs are hand-ventilated to create a natural, scalp-like appearance throughout the part area — not just at the hairline. This gives you the freedom to part your hair anywhere across the top without exposing a wefted cap underneath. All of our wigs come with a silk liner added in, which helps protect the knots and further mimics a scalp-like appearance no matter where you choose to part. Behind the lace top, the body of the wig is built using a structured cap with rows of wefts sewn in for stability, comfort, and consistent density throughout the piece.
" }, { "id": "cap-customizations", "question": "Do you offer cap customizations?", "answer": "For inventory pieces, we do have the ability to do standard resizing (ex: resizing from a medium to a small). For custom orders, we allow for more customization options like adding silicone liner, comb at the nape, removing ear tabs, etc).
" }, { "id": "payment-options", "question": "What payment options do you offer?", "answer": "We accept all major credit and debit cards, offer financing through Affirm during the checkout process, and also work with medical insurance coverage. You can learn more about medical insurance coverage here.
\nOur wigs are designed to be worn glueless. No glue or adhesive tape is required for everyday wear.
\nThat said, some clients choose to use additional security like lace melting spray for high-movement activities such as amusement rides, boating, or similar situations. It is not recommended to use lace melting spray often as it can weaken the lace and the knots on the hairline.\nI prefer to use a wig grip band to secure my wigs. I find that by measuring your head properly and buying a wig that fits properly, you will not have an issue with your wig moving around. Trust me!\n
\nWe are a growing studio, and each wig is prepared with care rather than speed. For pieces on the site that are one size and length, those are in stock and ready to ship. For custom orders and some inventory pieces that allow multiple sizes and lengths, please allow 3-5 weeks for your wig to ship. That said, many orders ship sooner. We always do our best to complete and send each piece as quickly as possible—without compromising quality or attention to detail.
\nShipping timelines may vary depending on order volume, customization, and current production capacity. You will receive tracking information as soon as your order ships.\n
" }, { "id": "you-ship-internationally", "question": "Do you ship internationally?", "answer": "\nYes, we ship internationally! Shipping within the US is always free. For international orders, additional shipping costs will apply at checkout based on your location.\n
" }, { "id": "you-offer-other-hair-alternatives", "question": "Do you offer other hair alternatives besides lace top wigs?", "answer": "\nWhile our inventory is currently limited to lace top wigs, we would be happy to source a custom hair alternative for you such as a topper, fully hand tied wig, etc. You can start by filling out our custom order form.\n
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