Frequently Asked Questions

We offer 3 different types of hair. Our Standard line is made from Remy unprocessed European hair. Remy hair refers to hair that is collected with the cuticle fully intact and aligned in the same direction, preserving softness, movement, and longevity. Our unprocessed hair has never been given a chemical treatment like an acid wash, so it has the ability to be bleached as well as darkened.

In our Reserve line, we offer both virgin European and virgin Russian hair, which will be noted on each wig in the details. Virgin Russian hair is the finest texture we offer. The hair is Virgin when received by us, and depending on the final color design, it may be carefully colored to achieve lighter tones and/or dimension.

For inventory pieces, we offer a 3-day return window from the date your order is delivered. To be eligible, returns must be postmarked within three (3) calendar days of delivery.
Example:

• If your order is delivered on Monday, it must be postmarked by Thursday.
• If your order is delivered on Friday or Saturday, it must be postmarked by the following Tuesday.

Returns postmarked outside of this window will not be accepted.

Custom orders are made specifically for you, so we're unable to offer refunds once the process has begun. That said, we don't just build and ship — we check in with you throughout the entire process to confirm color, cut, and fit before your order is finalized.

All returned items must be:

• In original, unaltered condition
• Unworn and unused
• Free of damage, odors, and styling products
• Returned with all original accessories and packaging

Any item that shows signs of wear, alteration, styling, or use will be refused and returned to the sender.

• Return shipping costs are the responsibility of the buyer
• A 5% restocking fee will be deducted from the refund once the return is approved and processed

Refunds are issued to the original form of payment after inspection and approval.

Our wigs are designed to be worn glueless. No glue or adhesive tape is required for everyday wear.
That said, some clients choose to use additional security like lace melting spray for high-movement activities such as amusement rides, boating, or similar situations. It is not recommended to use lace melting spray often as it can weaken the lace and the knots on the hairline. I prefer to use a wig grip band to secure my wigs. I find that by measuring your head properly and buying a wig that fits properly, you will not have an issue with your wig moving around. Trust me!

The lifespan of a wig varies based on wear frequency, care, and individual lifestyle. With proper maintenance, premium human hair wigs are designed to last one to two years, and often longer. Rotating between multiple wigs—especially for daily wear—can significantly extend longevity. Regular care and gentle handling are essential to preserving the hair’s integrity over time. After approximately 6–12 months of wear, a professional trim or color refresh can help restore softness, shape, and overall appearance, allowing the piece to feel renewed rather than replaced.

Our in stock wigs are currently lace top wigs. A lace top wig is constructed with a sheer lace panel across the top of the cap, into which individual hairs are hand-ventilated to create a natural, scalp-like appearance throughout the part area — not just at the hairline. This gives you the freedom to part your hair anywhere across the top without exposing a wefted cap underneath. All of our wigs come with a silk liner added in, which helps protect the knots and further mimics a scalp-like appearance no matter where you choose to part. Behind the lace top, the body of the wig is built using a structured cap with rows of wefts sewn in for stability, comfort, and consistent density throughout the piece.

We are a growing studio, and each wig is prepared with care rather than speed. As we scale, please allow 4-6 weeks for your wig to ship.
That said, many orders ship sooner. We always do our best to complete and send each piece as quickly as possible—without compromising quality or attention to detail.
Shipping timelines may vary depending on order volume, customization, and current production capacity. You will receive tracking information as soon as your order ships.

Yes, we ship internationally! Shipping within the US is always free. For international orders, additional shipping costs will apply at checkout based on your location.

While our inventory is currently limited to lace top wigs, we would be happy to source a custom hair alternative for you such as a topper, fully hand tied wig, etc. You can start by filling out our custom order form.