Hair loss from chemo is medical. It should be treated that way.
Most people don't know their insurance can cover a wig — because the word "wig" is considered cosmetic. But when it's prescribed as a cranial prosthesis due to medical hair loss, it's a different story.
We're set up to help you navigate that. We provide a properly coded superbill at every purchase, so your path to reimbursement is as straightforward as we can make it.
80–100%
of the cost is covered by many insurance plans when a cranial prosthesis is prescribed by your doctor.
A9282
Our HCPCS billing code — the medical equipment code that gets your claim processed correctly.
NPI ✓
We're registered as a Prosthetic/Orthotic Supplier (NPI: 1689597577) so insurers can verify us instantly.
The Process
How it works
You handle the medical side. We handle the documentation. Here's the full picture from first call to reimbursement.
01
Call your insurance and confirm coverage
Before you purchase, call the member services number on the back of your card. Ask specifically: "Does my plan cover a cranial prosthesis under Durable Medical Equipment?" That exact phrase matters — not wig, not hair prosthesis. Find out your coverage amount and whether pre-authorization is required.
Most plans that cover cranial prostheses fall under their DME benefit. If the first rep says no, ask to speak with a supervisor.
02
Get a prescription from your doctor
Ask your oncologist or specialist to write a prescription for a "Cranial Prosthesis" — that specific term is what reclassifies it from a cosmetic item to medical equipment in the eyes of your insurer. The prescription should include your diagnosis code (your doctor will know this).
Tell your doctor: "I need a prescription for a cranial prosthesis with my ICD-10 diagnosis code included — my insurance requires it for reimbursement."
03
Purchase your cranial prosthesis from Studio K Wigs
Pay in full at the time of purchase. We'll provide you with a completed superbill that includes our NPI number, Federal Tax ID, HCPCS billing code (A9282), and your diagnosis codes — everything your insurance company needs to process the claim.
04
Submit your claim
Download your insurance company's claim form from their website or app. Submit your superbill, your doctor's prescription, and the completed claim form together — by mail, fax, or their online portal. Keep copies of everything.
05
Follow up — and appeal if you need to
If you don't hear back in 2–3 weeks, call and ask for your claim status. If it's denied, don't accept it as final. Request the denial reason in writing and file an appeal. Ask your doctor to write a letter explaining how hair loss has affected your wellbeing and recovery. Appeals succeed far more often than people expect.
What We Give You
Documentation included with every medical purchase
We handle the paperwork side so you can focus on everything else.
Completed Superbill
A fully coded invoice with our NPI (1689597577), EIN, HCPCS code A9282, and your ICD-10 diagnosis codes — exactly what your insurance company needs.
Itemized Receipt
Your purchase is listed as "Cranial Prosthesis – Custom Human Hair," not as a wig. That one distinction is what makes your claim processable.
Step-by-Step Claim Guide
A plain-language instruction sheet that walks you through exactly how to submit your claim — including what to say to your doctor and your insurer.
Provider Verification
We're registered in the national NPI registry as a Prosthetic/Orthotic Supplier, so any insurer can verify our credentials instantly.
Common Questions
Things people ask us
Do you bill my insurance directly?
No — we operate on a reimbursement model. You pay at the time of purchase, and we give you everything you need to submit a claim to your insurance company yourself. Many clients find this faster and simpler than waiting on prior authorization.
My claim was denied. What do I do?
File an appeal. Denials on first submission are common and often overturned. Request the specific denial reason in writing, then ask your doctor to write a letter of medical necessity explaining how treatment-related hair loss has affected your wellbeing. Submit that alongside your original documentation.
What if I don't have insurance, or my plan doesn't cover it?
HSA and FSA funds can be used to pay for a cranial prosthesis — just use your card at checkout, no additional paperwork required. If you'd like to discuss other options, reach out and we'll do our best to help.
Do I need a prescription before I book a consultation?
No. You're welcome to consult with us first and work on getting a prescription in parallel. We'll walk you through what your doctor needs to write and can provide a template if that's helpful.
Ready to get started? Let's talk.
Book a consultation and we'll walk you through the full process — from what your doctor needs to write, to what to say when you call your insurance.
Book Your ConsultationWe respond to all inquiries within 1–2 business days.
Studio K Wigs · NPI: 1689597577 · EIN: 33-4853203 · Taxonomy: 335E00000X — Prosthetic/Orthotic Supplier